Vivir WorldVivir World

MSRP: $487.76

Sale Price: $219.84

You Save: 54.93%

Sales and Shipping

Return Policy
  1. We make every effort to ensure our customers' optimal satisfaction. Please see our return options given below given that all conditions provided in the paragraphs below have been fully met:
    1. For all non-closeout (clearance)/non-discontinued/ non-custom (special order) DIAMOND CLUB BY VIVIR WORLD jewelry other than earrings, you may return them within ten (10) days for an exchange or full refund less the shipping and handling costs.
    2. Earrings listed under any DIAMOND CLUB BY VIVIR WORLD collections are non-returnable except for those received with manufacturing defects.
    3. Any DIAMOND CLUB BY VIVIR WORLD item that require customization, or are special orders, or has been discontinued by the manufacturer, or is on clearance purchased from our online store or at any trade show is not refundable.
    4. If the item is eligible for refunds as given above, no refunds apply if the item is received after the allowed number of days from the date of purchase.
    5. For all items that are refundable as stated above, to be eligible for a refund:
      1. Your item must be unused and in the same condition that you received it in. Any used, altered (engraved, sized, etc.) or in any way damaged item caused by the customer are not refundable.
      2. Items must be in original packaging and should have the jewelry tag attached. The original invoice needs to be included with your merchandise. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $50 replacement cost.
      3. Please include the Return Merchandise Authorization (RMA) form with your returned goods that can be downloaded by clicking here.
      4. All items must be returned to Attn: Returns. Vivir World. 2402 Mission Hill Dr. Perrysburg, OH 43551.
      5. All items must be sent via insured, signature requested delivery. We are not responsible for any items that are lost, damaged or stolen during the transit. Please note that you will be responsible for the shipping cost for returning your item. Shipping costs are non-refundable.
      6. All returns are subject to inspection by our quality assurance team before an exchange or refund is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or refusal (with the reason for refusal) of your refund/ exchange no later than 7 days from receiving your returned item/s.
      7. If your refund is approved, we will credit your original method of payment excluding shipping and handling charges within 3 weeks of receiving your return.
      8. If an exchange was requested and approved, we will ship you the replacement item/s within two (2) business days after receiving a shipping and handling fee for the same.
  2. Please note that the gift cards are non-returnable. If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  3. Vivir World is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.
5-Year Limited Warranty

We offer 5-Year Limited Warranty for selected products on our website. The 5-Year Limited Warranty covers resizing, cleaning, and polishing your diamond jewelry at no cost. Customer will need to ship the product at their cost, and we will ship the product back to the customer for free.

Buy-Back Program

With our Buy-Back Program, we will buy (as a store credit) your diamond jewelry for up to 75% of your purchase price. Buy-Back program is only valid for items purchased directly from us. All purchases are automatically enrolled in this program at no cost. Please contact us if you have questions regarding this program.

Sales & Customer Service

Have a question about an item(s) you can contact the sales department by email at info@vivirworld.com, by phone at 567-239-4282 and by fax at (419) 873 5994.

Payment Policies

Currently, we accept the following forms of payments:

  1. Credit Cards - Visa, MasterCard, American Express & Discover
  2. Prepayment by mail - Personal Check, Money Order or Cashier’s Check Certified Funds
World Wide Shipping
  1. USPS Flat Rate Shipping for U.S. Orders - Any Size Order to anywhere in the U.S.A.: USPS Flat Rate Shipping $10
  2. FedEx Flat Rate International Shipping: $20
Corporate Responsibility Policies

We are committed to adhere to the utmost standards of the industry and business practices. Please visit the following links for more details:

 

Office Hours

Our Business hours are Monday through Friday 9 AM to 5 PM Eastern Standard Time.